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Terms and Conditions
Welcome to Cosplay Galaxy’s Terms and Conditions page. By using our services, registering to our Newsletter, purchasing any Cosplay Galaxy (cosplaygalaxy.com) online merchandise, you authorized Cosplay Galaxy to make a charge on your Credit Card with your purchases within our online store and you agree to these terms and conditions written below.
Prices are in Canadian Dollar (CAD). Provincial taxes will be applied based on your mailing address in Canada. If you are outside of Canada then you are not subject to any taxes. Cosplay Galaxy reserves the right to change prices and other products and services in our website without prior notice.
When you register, subscribe, purchase or send e-mail and other means of communication from your end to ours, you are directly communicating with us electronically. You agree to receive any means of communications from us such as e-mails, text messages, phone calls or news updates on our website.
All contents such as images, texts, graphic art work, logos and videos in our website are exclusive property of Cosplay Galaxy and is protected by Canada and international copyright laws.
If you purchase, register, subscribe or use any Cosplay Galaxy products and services, you are responsible for maintaining and securing your own account and password. And that, you are also responsible for all activities that might occur under your own account. Cosplay Galaxy reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at in given circumstances if any suspicious activity arises.
Anyone with complete access on the internet may have access to our products, services and website. Cosplay Galaxy is not responsible for any international regulations. By entering to our website, you are responsible for complying with your local laws and regulations therein.
Upon receiving your purchase order, we process your item(s) within 1 or 2 business days after payment is accepted. We will provide you with a complete status update of your order thru email. All products will be sent by Canada Post or UPS. We do not however, guarantee the delivery time once we ship the items as this will be on the hands of the carrier and is beyond our control. All custom charges and import fees are a full responsibility of the customer and not Cosplay Galaxy.
While Cosplay Galaxy ensures that all product items displayed are available. There are cases that some items in our website maybe out of stock (Backorder). If this is the case, You may either place an order(backorder) to ensure your product’s avaialbility. Please note, Cosplay Galaxy will charge your credit card once you place a backorder as this will be used to order an item in your behalf to place an additional order on our existing backorder lists from the manufacturers.
Pre-order items are items that are not yet out in the market. Placing a pre-order figure secures your spot to reserve a particular figure for you before they run out of stock. Once you have items that are in Pre-Order Status, Cosplay Galaxy will only charge your credit card once the item is released and ready for shipment.
We always try to be as accurate as possible on all of our products displayed on the website to give you a better idea and understanding of what the product really looks like before it arrives at your door. We guarantee that any of the items you see are real images of what a manufacturer sends us and all of it’s information are true and accurate. however, if a product you think is not accurate and it is not described by Cosplay Galaxy you are more than welcome to return the item in it’s unused state/condition and unopened box. Customer pays the shipping fee and not Cosplay Galaxy. Please read our Return Policy for more information.
Cosplay Galaxy reserves the right to change the product pricing without any given notice. It is your sole responsibility to read our Terms and Conditions. If in the event that we put an incorrect price on a particular item on our website or items that you have already ordered, Cosplay Galaxy has the right to cancel any orders or items that have the incorrect price. And that we will inform you the real price before we charge your credit card.
Return and Exchange
While we strive to give you the accurate product information, product images and videos of the item(s). Returns/Refunds are in case per case basis due to the limited nature of our products. before you place an order on a specific item, we expect that you are certain and have done your research about the item you are ordering. You can always ask us for more product information by contacting us. All sales are final and therefore we cannot guarantee that the item(s) can be replaced or refunded. To get more information please read our Return Policy page.
All conditions are subject to change without notice.